Commercial Charger Owners
Our Charging Management Network is Secure, Reliable, and Customizable.
ChargeSmart EV Support
ChargeSmart EV Support center serves as a global support center for charging stations being managed under the ChargeSmart EV Network. ChargeSmart EV technical support model that provides business value throughout the product’s lifecycle.
The ChargeSmart EV Services Team empowers our customers with 24/7 Support. In addition to conventional Telephone support process, we offer web-based support and online chat-based service assistance on mobile apps that allows our users the flexibility to access our Tech team in a way most convenient to their needs.
Availability of Support
The ChargeSmart EV Support Team is available to the Customer via a Toll-Free telephone number, Mobile App Chat and email 24/7. Our Support Team can be contacted for any issues, questions and queries by drivers and charger owners. Our ticketing system provides owners and operators the ability to open and track tickets as well as see any updates on on-going requests in real time. Some other support features are:
- 24/7/365 Driver support available via toll-free number, Mobile App Chat & Email
- 24/7/365 monitoring and management of all EV charging stations. Receive automatic alerts for any errors or failures occurring with the system in-order to proactively address and fix the issues before it impacts the customers.
- Station owners can call or email our support team anytime for any issues and concerns related to the charging stations, billing etc.
- Managing charging station through our centralized portal and is easy! Track and report on station utilization, energy consumption, alerting, Top KPI’s based on Sites, Stations and MORE!